Here you'll find answers to our most popular questions (and even some obscure ones). If your topic isn't already listed, ask away!

Knowledge Base

General
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Best Practice: How to quickly find your best schedule
Best Practice: Coronavirus Readiness Guide
Can you guarantee that I'll find my perfect schedule?
How do I search within my caseload?
What do the Stages mean?
What do the Scores mean?
Why does it take so long to generate a schedule?
Do you offer phone support?
What are the device requirements? Can I use an iPhone or iPad?
Caseload Strategies
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Strategies for Organizing Students into Groups
Adjusting preferences for/against group therapy
Hard constraints vs. soft constraints
Scheduling a Workload in a 3:1 Model
How to schedule "5 Minute Kids"
Scheduling students using a push-in (inclusion-based) model
Caseload Editor
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Do I need to block out time for testing, billing, or paperwork?
What are Student Rotations used for?
Ensure certain students are seen 1-on-1
See certain students multiple times per week
Manually scheduling some of your students
Example Usages for Categories
Splitting a therapist day across multiple buildings
Availability start and end time, for every day of the week
My session goal isn't listed
Why does the caseload editor seem slow?
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Schedule Results
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Can I manually edit a generated schedule? Or am I stuck with it?
Where is my scheduled lunchtime?
I don't understand my error message
Why didn't the engine find any results?
"(Wo)man vs. Machine" Challenge
Why didn't the scheduler generate a candidate that matches the schedule I made by hand?
How do I save my schedule as a PDF?
How do I print my schedule?
Help! SLP Scheduler made me a schedule that's TOO efficient!
Account
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Check your subscription status
Refund Policy
How do I cancel?
Troubleshooting Guides
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Troubleshooting Guide for Error -100290
Troubleshooting Guide for Error -100180
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